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Frequently Asked Questions


1. What is Physiotherapy?

Physiotherapy is the treatment of physical conditions that may be limiting your ability to participate in activity. Physiotherapists are highly trained healthcare professionals, who can identify, diagnose, and treat movement problems, concussion, pelvic floor issues, vertigo and much more. They are movement experts who utilize a variety of treatment techniques such as manual therapy, patient education, and exercise rehabilitation. A physiotherapist's job is to help to maintain and restore function to improve each client’s quality of life.

2. Do I need a doctor’s referral for physiotherapy?

No! You can book a physiotherapy appointment without a doctor’s referral. However, some insurance providers will require a doctor’s referral to provide coverage.

3. Is physiotherapy covered by my insurance?

Insurance coverage varies by provider, but most insurance companies will provide a budget for physiotherapy treatment. Check with your specific insurance provider to find out more.

4. Do you offer direct billing? 

Yes, although this again depends on your insurance provider as we cannot bill directly for all providers.

5. How many sessions will I need?

When you book your physiotherapy appointment, your first session will be an assessment where your provider will determine the cause of your issue and work with you to create a plan for treatment. Each individual is different, but our team of experienced physiotherapists will be able to give you an idea of how many sessions your physical rehabilitation process will take. 

6. How can physiotherapy help me?

If your pain or condition is preventing you from participating freely in your day-to-day routine or the activities you enjoy, physiotherapy can get you back to feeling like yourself. Our comprehensive treatment approach will prevent you from missing out on important life events like playing with your kids or grandkids, participating in activities with friends, or taking care of yourself.

7.  What can I expect when I come for a physiotherapy appointment? 

You can expect to be greeted by our friendly staff and to be brought into our warm and inviting clinic. At your first session, your physiotherapist will perform an assessment that will help determine the cause of your problem and establish a treatment plan that will help get you back to feeling like yourself. Your session may include hands-on therapy from your physiotherapist, closely-supervised exercises to optimize rehabilitation, and likely a home exercise program to promote self-management and prevent re-injury long-term.

8. What is pelvic floor physiotherapy?

Pelvic floor physiotherapy for women’s health consists of treatment for conditions related bladder health/urinary leakage, recovery after childbirth, or issues related to pain with sexual intercourse. This treatment is administered by physiotherapists with specific advanced training to address these unique issues. Pelvic floor physiotherapy has been shown to be an effective method to resolve these issues without need for medication or surgery.  


9.  What can I expect for a pelvic floor physiotherapy appointment?

A physiotherapy assessment for pelvic health conditions consists of a session with a physiotherapist specifically trained in this area. You will be asked questions about your bowel and bladder function, childbirth history, and other questions relating to your symptoms. Then your physiotherapist will perform a physical assessment of your hips, low back, and pelvic floor muscles. This may include both external and internal assessment to identify the causes of your symptoms. Based on your specific goals, your therapist will work with you to create a treatment plan that can include manual techniques, personally tailored exercise programs, and education on your condition and prognosis.

10. What does “Kinoveo” mean??

Kinoveo is a made-up word that brings together the prefix “Kin-” meaning movement, the middle of the word move, and an ending that is the same sound as the word “physio”. Say it a few times and you’ll see it has a nice ring to it! Ultimately Kinoveo is about bringing together our expertise in healthy movement and getting you back to doing the things you love most.

Get back to doing what you love the most.

Kanata / Ottawa residents! Are you dealing with pain or limited range of motion due to an injury or chronic illness? Schedule an appointment with a licensed physical therapist today!

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